Privacy Policy

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The following outlines the General Data Protection Regulation Policy for 24hr Solutions Ltd as owners of Property Solutions.

The overarching principle is that

· All data collected and/or stored by 24hr is done so for the sole purposes of 24hr business and an

individual’s relationship with 24hr. This will include, but is not limited to, account

communication, marketing, notification of publications, educational quality standards, quotations, CPD. Individual’s personal data will not be shared with a third party without

prior written consent.

· No member of staff will share any personal data with a third party without the prior

consent of the individual. This includes, but is not limited to Name, address, email address and

phone details.

· All 24hr Staff will sign to consent form for their business email address, phone number and

associated business contact details to be circulated for the sole purposes of 24hr business.

Data Storage

· From January 2018 24hr will not retain any paper files of personal data, except for financial

transactional data.

· All computerized data will be stored securely on a business dropbox account with limited access/ security 

Access levels which will be reviewed every quarter.

· Job data will be allocated through ‘Servicem8’ software and has access/security level setup. This will be 

reviewed every quarter.

· 24hr will carry out a full IT security audit each quarter.

o Where financial transactional data is retained onsite it will be stored in a locked filing

cabinet inside a locked room where access is restricted.

The data is treated as confidential and is only shared with authorized personal. 

o Financial transactional data from previous financial years will be held in a secure

area for 7 years within a secured locked room which only 24hr Director and Finance staff have

access to. 

o After their expiry any paper records will be destroyed by a registered company

authorized to dispose of confidential waste at least once per quarter.

o Financial information for card and online payments are not held by 24hr and are all managed by

paypal. 24hr hold none of this payment information.

24hr Solutions Ltd | Faulkner House, Victoria Street, St Albans, Al1 3SE | Tel 0208 819 3117

www.24hrsolutions.co.uk

o When processing financial information by telephone staff taking the call must not write

down or record any of the information given to them except in the designated boxes in

the Paypal payment terminal. They must not repeat back any card details and if they

require clarification they will ask the caller to repeat the details. The transaction should

not be processed on speaker phone.

o Members who elect to pay by Direct Debit have their bank account and sort code held

against their base record. This information should only be inputted by the Director

or financial administrator. This data should not be disclosed under any circumstances.

If and when the client cancels their direct debit the financial information will be removed.

· The 24hr electronic portal database, is hosted and maintained by Sure Productions Ltd.

o No PC or workstation shall be left unmanned without a suitable password protected

screen saver. All PCs and workstations should be closed and password protected

overnight.

o All Staff should use only their own login to access PCs and membership databases and

not share their login details with others.

· In order to show compliance to the General Data Protection Regulations all staff will sign to agree 

that they understand the implications.

(Signing log attached), they will also sign this policy to show they have read and understand

their responsibility to personal data.

· From January 2018 the Management team will meet quarterly to conduct a GDPR audit to 

ensure full compliance, audit log attached.

· All staff have signed as part of their contract of employment a confidentiality clause.

Data Rights

· The data held by 24hr can only be as accurate as the information supplied. It is the

responsibility of the individual to ensure their data is accurate.

· Once an individual’s relationship with 24hr has become inactive their personal data will be

retained electronically for 3 years before deletion.

· An individual may at any time request the removal of their personal data by contacting

info@24hrsolutions.co.uk. It should be noted that the removal of all personal data (including

email contact details) will result in 24hr no longer being able to carry out the processing of the

organisations deliverables.

· An individual may at any time raise a concern by contacting info@24hrsolutions.co.uk. For further

details on your rights visit https://ico.org.uk/for-the-public/